New appliance delivery and installation is one of the most common causes of kitchen and floor surface damage. Washing machines, dishwashers, refrigerators and range cookers are heavy, awkward to manoeuvre and regularly cause chips, scratches and impact damage to worktops, floor tiles and cabinet finishes.

Common Appliance Delivery Damage

Worktop chips — from appliances being lifted onto or slid across worktops during installation. Range cooker installation near granite or quartz edges is a particular risk.
Floor scratches — from appliances being dragged rather than carried. Common on hardwood, LVT and tile floors.
Tile chips — from appliances making contact with tiled walls or floor tiles.
Cabinet damage — from appliances catching cabinet doors or drawer fronts during installation.

Who Is Responsible?

If the delivery company or installer caused the damage, they are liable. Document the damage immediately with photographs before the delivery team leaves, and report it to the company in writing. Most reputable appliance retailers and installation companies will cover the cost of professional repair.

Getting It Repaired Quickly

Whether the cost is being covered by the delivery company or by your own insurer, we can usually attend within a few days of enquiry. Send photos of the damage for a fixed price.