A new worktop arriving chipped is a frustrating situation. Here is how to handle it correctly.

What to Do Immediately

Before the delivery team leaves — inspect the worktop carefully and document any chips or damage. Photograph clearly. Note the damage on the delivery paperwork if possible.
Do not have it fitted if it is significantly damaged — once a worktop is cut, fitted and sealed, returns become much more complex. If the damage is substantial, reject it and request replacement.

When Repair Is the Right Option

For minor chips — a single edge chip or small surface chip that is clearly within professional repair capability — accepting the worktop and claiming the repair cost from the supplier is often the most practical option.

Getting a worktop replaced involves waiting for a new slab, arranging another delivery and fit, and potentially weeks of delay. A professional repair takes 2 hours.

What to Claim from the Supplier

We provide a written repair quote and invoice that you can present to the worktop supplier for reimbursement. Keep all documentation of the damage and the repair.

Prevention for Future Deliveries

Request that worktops are delivered with protective packaging intact and ask the delivery team to carry, not drag, the worktops. Be present during delivery and inspect before signing.