Flat and apartment owners face specific considerations when arranging surface repair — leasehold obligations, managing agent requirements, and the practical challenges of working in multi-occupancy buildings.

Leasehold and Service Charge Considerations

In most leasehold apartments, internal surfaces (kitchen worktops, bathroom fittings, internal floor finishes) are the leaseholder’s responsibility to maintain. Surface repair costs are typically borne by the leaseholder.

Common areas — lobby floors, corridor surfaces, lift finishes — are typically the managing agent’s or freeholder’s responsibility.

Managing Agent Coordination

For work in common areas, coordination with the managing agent is required. We are experienced in working with managing agents and can communicate directly with them to arrange access and scheduling.

Practical Considerations in Apartments

Working in apartments presents some specific practical considerations:

Parking — we need access near the building. Let us know if parking is restricted.
Lift access — for equipment and materials in taller buildings.
Noise — we work quietly and consider neighbouring apartments.

Insurance Claims in Leasehold Properties

Leasehold buildings insurance may cover some types of surface damage (accidental damage, escape of water). We provide documentation in the format required for insurance claims.