Letting agents managing residential portfolios deal with surface damage on a daily basis — at tenancy ends, during maintenance periods, and when tenants report damage. A systematic approach to surface repair saves time, reduces costs and protects landlord interests.

The Letting Agent’s Surface Repair Toolkit

Preferred supplier — having a reliable surface repair specialist on your preferred supplier list means damage can be addressed quickly without the delay of sourcing a new contractor for each job. We offer priority service to letting agents.
Fixed pricing — we quote from photos, so letting agents can get a price for repairs without arranging access. This speeds up the process significantly.
Documentation — we provide before-and-after photographs on every job, formatted appropriately for the tenancy deposit scheme.

Deposit Dispute Evidence

When a deposit dispute goes to adjudication, documented repair costs are the strongest evidence. A professional invoice showing the repair cost for a specific damaged item, supported by before-and-after photographs, is far more effective than a vague claim for “damage to bathroom”.

Turnaround Times

We aim to respond to letting agent enquiries within one working day and can usually attend within 3-5 working days — fast enough for most void property programmes.