New build homes routinely have surface damage at handover — chips, scratches and marks that occur during the final stages of construction and fitting out. Understanding what is acceptable, what should be raised as a snagging defect, and how to get it resolved is important for new build buyers.

Why New Builds Have Surface Damage

The final weeks of a new build programme are among the most hectic — trades are finishing work simultaneously, appliances and fixtures are being installed, cleaning teams are working through. In this environment, surface damage is almost inevitable. Chips to baths, worktops and tiles, scratches to floors and doors, marks on kitchen cabinets — all are common new build snagging items.

Raising Snagging Defects

Surface damage present at legal completion should be raised on your snagging list before or shortly after moving in. Most housebuilders have a customer care team that deals with snagging. Surface defects are typically one of the most straightforward snagging items to resolve — they do not involve major remediation works.

If the Builder Does Not Resolve Snagging

If a housebuilder fails to resolve legitimate snagging defects, you have remedies through the NHBC Buildmark warranty (or similar warranty provider) and ultimately through the New Homes Ombudsman.

Professional repair carried out independently — at your own cost — may be the most practical route if defects are minor and the builder relationship has become difficult.