How the Surface Repair Booking Process Works — Step by Step

Booking a professional surface repair is straightforward. Here is exactly how the process works from your first contact to the completed repair.

Step 1 — Send Photos and Your Postcode

Take clear photographs of the damage — one from above, one from the side to show depth, and one showing the surrounding surface for context. Include a coin for scale.

Send the photos to info@bathfixer.co.uk with your postcode and a brief description of the surface material if you know it.

Step 2 — We Respond with a Fixed Price

We review your photos and respond with a fixed price, usually within a few hours during business hours. The price we quote is the price you pay — no call-out fee and no hidden extras.

If we need more information (clearer photos, material confirmation), we will ask before quoting.

Step 3 — Book an Appointment

If you are happy to proceed, we book a convenient appointment time. We aim to attend within a few days of enquiry for most locations in our primary coverage area.

Step 4 — The Repair Visit

Our technician arrives at the agreed time, assesses the damage in person, carries out the repair (typically 1-3 hours) and reviews the result with you before leaving.

Step 5 — Payment and Guarantee

Payment is made on completion. All work carries a guarantee.