Kitchen installation is one of the most common causes of worktop chip damage. Understanding your rights and how to handle it efficiently prevents the situation from becoming a prolonged dispute.
Your Legal Rights
If a kitchen fitter damages your surfaces during installation, they are liable for the repair cost. This is a straightforward negligence claim — they have damaged your property while carrying out their contracted work.
Their public liability insurance covers exactly this type of incident. A reputable kitchen company will have PLI and will not hesitate to cover repair costs.
Documenting the Damage
Photograph the damage as soon as it is discovered. Photograph the entire worktop to establish its overall condition. Contact the kitchen company in writing (email is fine) describing the damage and requesting repair.
Getting a Repair Quote
Get a professional repair quote from us. We provide a written quote that you can present to the kitchen company or their insurer as evidence of the reasonable repair cost.
If the Kitchen Company Disputes Liability
If a kitchen company refuses to accept liability, your options include:
- Making a claim on their public liability insurance directly
- Small claims court for amounts under £10,000
- Trading Standards if the company is being unreasonable
Prevention
Take detailed before-and-after photographs when any kitchen work is carried out. This makes disputes straightforward to resolve.
Get a Free Quote
Send us photos of the damage and your postcode for a fixed price with no obligation. We respond the same day.
