If you have not used a professional surface repair service before, you might wonder what the process involves. Here is exactly what to expect from start to finish.

Before the Appointment

After you send us photos and your postcode, we provide a fixed price. If you are happy to proceed, we book a convenient time — typically within a few days. We ask you to have the area accessible and, for kitchen worktop repairs, to clear the immediate area around the damage.

On the Day — Arrival

Our technician arrives at the agreed time in a marked vehicle with a fully stocked van. We carry a comprehensive range of repair materials, colour compounds and equipment. In the vast majority of cases, we have everything needed to complete the repair on-site without needing to order materials.

The Repair Process

Assessment — the technician inspects the damage in person, confirms the agreed scope of work, and selects the appropriate materials and colour compounds.
Preparation — the area around the repair is masked to protect surrounding surfaces. The damage itself is cleaned and prepared.
Repair — the void is filled, built up and shaped. This is the most time-consuming part of the process.
Finishing — the repair is sanded, buffed and polished to match the surrounding surface finish.
Review — the technician walks through the repair with you. We want you to be satisfied before we leave.

How Long Does It Take?

Most repairs are completed in 1–3 hours. Multiple repairs in the same visit add time proportionally.

After the Repair

Most surfaces can be used the same day. We will advise if any specific curing time is required. Our work carries a guarantee — if a repair fails due to our workmanship within the guarantee period, we return and resolve it at no cost.